Procore Launches New Support Portal

Procore's Support PortalProcore is excited to announce the launch of our new Support Portal, located at support.procore.com. Users of Procore's construction project management software can also access the Support Portal and Procore's Knowledge Base by clicking on the "Help" link in the upper right corner of every screen in Procore.

The portal offers a searchable knowledge base of articles that answer the most common questions we receive about using Procore for construction project management. Registered Procore users can post their own questions, as well as make comments on existing "how-to" articles and questions posted by other users.

The easiest way to find an answer about using Procore's construction management software is to just type a term or phrase in the Search box and click on the "Search" button.

Procore users can also submit a request for support from the portal, using a simple online form. Once submitted, the form goes straight to our Support Team, where it is addressed on a first-come, first-served basis.Your request for help will never get lost among emails or blocked by a spam filter.

After you've submitted a request for support, you'll be able to keep track of the progress made towards a resolution by clicking on the tab labeled "Check Your Exisisting Requests". Plus, automatic email updates will be sent to you whenever the status of your request changes.

The Support Portal provides a place for Procore users to suggest new features they'd like to see included in future releases in order to improve our construction project management software. If another user suggests a feature that you agree is an important one, you can vote the feature up so that Procore knows this is functionality that we should get started on adding as soon as possible.

Procore's Tutorial Videos are also available in the Support Portal, in case you need to learn about a new tool or show someone else in your organization how to use Procore for construction project management.