The People of Procore: Jon Yadon, Customer Success Manager, Enterprise

In this series, we spend time getting to know some of the people who make up the Procore culture.

Jon Yadon is a Customer Success Manager working with Procore’s enterprise clients. Jon joined the team three years ago as an early member of Procore’s Austin office. Here he talks about working with clients, the growth in Austin, and why he’s excited about his future with Procore.

What brought you to Procore?

I moved to Austin in 2012 and started working for a software company where one of my clients happened to be Procore. However, I had heard of Procore long before that through a friend and eventually came to be close with some of Procore’s employees. Between working with Procore and continuously hearing great things about the company, I kept Procore on my radar over the next couple of years. Finally, in 2015, Procore employee Garrett Sheeran, now a Senior Strategic Product Consultant, pulled me into a long conversation and explained to me what he loved about working at Procore. His enthusiasm combined with Procore’s growth and mission sold me. I joined the Austin team office shortly after, which at the time had less than ten people.

What’s it like working with Procore clients?

I love working with clients because of the relationships and long-term partnerships we build together. There is a ton of internal collaboration between clients, product managers, Procore leadership and myself. We’re continuously talking about how to create a better product. With this level of collaboration, we are all on the same page about what it takes to ensure our clients are successful with Procore.

Onsite visits and trainings are the best; there’s nothing like sitting at the table with clients and getting to work with them in their environment. Many of my clients are in Texas, so I see them often which helps me understand where they are at with Procore usage. It’s a great relationship where we teach each other about technology and construction. I was just at an onsite with one of my clients who invited any Procore employee to visit one of their many job sites nationwide in order to learn more about construction. We want to grow together, that’s the kind of partnership we have.

What’s the growth in Austin like?

When I started at Procore three years ago, we were a small, tight-knit team sitting in an even tighter office space. Five office moves and 200+ people later, we are now in our permanent location in the heart of downtown Austin with two floors at the top of the Chase Tower and still growing! My favorite part through all this growth is that we are still a tight-knit team, just slightly larger.

We have a saying around the office that “Texas shows up,” meaning we are always there for one another no matter the circumstance. If someone ever needs help in the office, people go beyond their job title to ensure everyone can be successful and feel at home at Procore. We want to help those around us get better, and that hasn’t changed since day one.

What’s exciting about the future of Procore?

Our potential as a company and the impact we can have on the construction industry is limitless. As a growing global company working with one of the world’s largest industries, our product, clients, and team have the opportunity to go beyond what was ever thought possible. The ideas that emerge from our client and team collaboration are inspiring- it’s incredible to see where we are headed. In addition to the physical impact we have on the world, Procore continues to create a company culture worth being a part of. There’s a vibrant energy within Procore that makes me proud to be a part of the team.

What is something you love to do outside of work?

Music, music, and more music. It’s one of the biggest reasons I moved to Austin; I loved the idea of moving to a city nicknamed the “live music capital of the world” and have found it to be a phenomenal experience. I received my first guitar when I was 13 years old and it quickly turned into one of my greatest passions. I went through many phases over the years, playing every genre from heavy metal and hard rock to gospel and country. Nowadays, I am in a three-piece rock band called Trine, I also teach guitar and play in a church band. There is always something to look forward to with music and the learning never stops. Playing music pushes me forward and challenges me to always do better!