Procore is continually monitoring the situation and will be updating this blog post over time.
UPDATED: March 26, 2020
We're excited to share Procore’s new integration with Zoom, providing you with a window between the field and the office through video conference calls. To learn more about how to stay better connected and aligned while working remotely, please read our blog post.
(March 20, 2020)
As we all navigate these challenging times, Procore remains steadfast in our mission to connect everyone in construction on a global platform.
Since our last update, we’ve created some new resources for you. Our team will highlight new resources regularly, so please keep visiting us here. We hope you will find these helpful.
- Sign up to attend the upcoming webinar, Procore Customer Roundtable: We're in this together, taking place on Thursday, March 26 at 11am PT / 2pm ET. We’ll be producing more educational webinars, and all signup links are on the webinar page of our website.
- Join the Procore Community to ask questions and network with other Procore users. With over 15,000 members, Procore Community is a great resource for industry knowledge, and we’ve seen an active discussion taking place on the topic, How is your team responding to COVID-19?
- Check out this article, What You Can Do Today to Prepare Your Business for Potential Impacts of the Coronavirus, on Jobsite. Our Jobsite editorial team will be bringing you a steady news diet on helpful COVID-19 business advice from industry professionals.
– Procore Corporate Communications Team
(March 12, 2020)
We know that you are dealing with a lot, especially now. As concerns about the coronavirus (COVID-19) continue to escalate, I wanted to reach out to you personally to let you know we’re doing everything we can to maintain the high level of customer support you have come to expect from Procore. We understand this is a dynamic and difficult situation and we want you to know that we’re in this together with you.
Our mission is to connect everyone in construction on a global platform and we intend to continue doing exactly that. It’s in times like these that we see the power that technology can have to keep your teams and projects connected and moving forward.
Procore is taking action to ensure business continuity for us and for you and to minimize the risk of contributing to the spread of the coronavirus. We’re focused on safeguarding the health of our employees, their families, our valued customers and partners, and local communities. And we’re committed to keeping your businesses and ours running smoothly.
We’ve taken a number of precautionary measures to ensure continuity across implementation, training, and customer support. Procore stands ready to support you through online customer chats, virtual meetings, and virtual training scenarios. We’ve provided more details below as Customer FAQs, which we’ll keep updated as the situation evolves.
We’ll continue monitoring the situation and following guidance from national and local governments, as well as the Centers for Disease Control and Prevention and the World Health Organization to protect the well-being of our employees and their families, our customers and partners, and our local communities—and all the while we’ll still be right here, ready to support you 24/7/365.
If you have any questions, please don’t hesitate to contact us.
Thanks & stay healthy,
Frequently Asked Questions
Procore is taking action to minimize the risk of spreading the coronavirus, and to ensure business continuity. We’re focused on safeguarding the health and safety of our employees, their families, our valued customers and partners, and local communities. We’re committed to keeping your businesses and ours running smoothly.
Q: What is Procore doing to make certain it’s prepared to continue normal business operations should the coronavirus outbreak further escalate?
A: We’ve taken a number of precautionary measures to minimize the risk of exposure by, among other things, suspending all business travel and on-site engagements, and mandating that all employees work from home. Procore is an agile organization and we are adept at using the many virtual collaboration tools at our disposal—online customer chats, virtual meetings, and virtual training scenarios—to ensure business continuity in implementation, training, and customer support.
Q: Has Procore implemented any restrictions regarding its business travel policy?
A: We have suspended all business travel and all on-site engagements. All employees are mandated to work from home and have access to collaborative technology, like video conferencing, to continue supporting Procore’s customers and to achieve their business goals.
We’re following guidance from the appropriate authorities in each of the jurisdictions in which we operate, in order to protect the health of our employees and their families, our valued customers and partners, and our local communities.
Q: Is there any way to make sure our Procore implementation will not be delayed as a result of the coronavirus? Will our implementation be completed on schedule?
A: Our employees are extremely proficient working in a remote environment. A lot of our customer support and implementation is delivered virtually by distributed teams. We use many virtual, collaboration technologies, such as video conferencing (Zoom), Google Docs, Slack, and email.
Q: What are Procore’s plans to deal with widespread employee absences now that coronavirus has been deemed a pandemic?
A: We’re doing everything we can to maintain the high level of customer support and service you have come to expect from Procore. Our customer support teams, engineering teams, and operations teams are geographically dispersed, and are mandated to work from home, as are all Procore employees. We believe this minimizes the risk of coronavirus to our employees. We have triggered our Business Continuity Plan and are ready to implement our Disaster Recovery Plans as needed.
Q: What steps is Procore taking to make sure its support team will be available to assist customers with questions and other issues?
A: Our customer support teams are globally distributed in multiple time zones and can readily shift rotations to ensure you receive the same level of customer support, available 24/7/365, you have come to expect from Procore.
Our employees are used to working in a remote environment and a lot of our customer support and implementation processes are conducted virtually. We’re pros at hosting virtual training scenarios, and we use many virtual collaboration technologies, including video conferencing (Zoom), Google Docs, Slack, and email.
Q: What happens if a Procore employee contracts coronavirus, is quarantined, and unable to meet in-person?
A: Our employees are used to working in a remote environment and a lot of our customer support and implementation processes take place virtually by distributed teams. We are confident that if a Procore employee were to fall ill, we can very quickly transfer their work to a healthy employee with little to no impact. Additionally, we use many virtual collaboration technologies, including video conferencing (Zoom), Google Docs, Slack, and email.
Q: If my Account Executive and/or Customer Success Manager are out for an extended period of time due to the coronavirus, who will be my primary point of contact?
A: In this case, we’ll provide you with a different Procore point of contact for the duration of their absence. Our customer-facing team members are cross-trained, and their ongoing and thorough record-keeping enables them to step in for one another as needed.
Q: Will Procore continue with its product development and product release schedules?
A: We intend to maintain our current product development and release schedules and do not anticipate any changes due to the coronavirus. Our employees are presently mandated to work from home and we have precautionary travel restrictions in place to minimize the chance of exposure to the virus. Our R&D team is already distributed geographically, and virtual collaboration is a normal course of business for Procore. If someone from our R&D team becomes ill, we are fully prepared to quickly reassign work to a healthy R&D team member.
Q: If Procore cancels on-site training and implementation, will there be a virtual option available?
A: With a lot of our training and implementation processes already conducted remotely, we are confident in our ability to transition 100 percent of our implementation and training regimens to a virtual environment. Again, our employees are used to working in a remote environment and are pros at hosting virtual training and implementation scenarios.
Q: If my company has suspended all travel, can my training and/or implementation sessions be done virtually?
A: Yes. Procore is prepared to conduct training and implementation sessions virtually as needed.